At tvoy.mobi, we take pride in offering high-quality products to our customers. However, we understand that there may be instances where a customer needs to return a product or request a refund. In such cases, we have developed the following policy to ensure a smooth and hassle-free process for our customers:
Returns:
If you receive a damaged or defective product, please contact us immediately at [contact information], and we will arrange for a return or exchange at no additional cost to you. Please note that all products must be returned in their original packaging and in unused condition.
If you wish to return a product for any other reason, please contact us within 14 days of the delivery date, and we will issue a refund or exchange, less the shipping and handling fees. Please note that all products must be returned in their original packaging and in unused condition.
Refunds:
If you are not satisfied with your purchase, you may request a refund within 14 days of the delivery date. We will process your refund within 5-7 business days of receiving the returned product. Refunds will be issued in the original payment method, and any shipping and handling fees will be deducted from the refund amount.
Shipping:
We currently offer shipping to the Almaty area in Kazakhstan. Shipping fees will be calculated based on the weight and destination of the product, and will be displayed at checkout.
Please note that we are not responsible for any customs fees or taxes that may be charged on international orders.
Contact:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at [contact information]. We are committed to providing our customers with the best possible service and will do our best to address any issues promptly and professionally.
Thank you for choosing tvoy.mobi for your purchasing needs.